Operations Supervisor

Languages spoken

English

Education level

Secondary (high) school graduation certificate

Work experience

• 7 months to less than 1 year
• .

Work location

In person at the work site.

Duties

• Supervise, coordinate, assign, and review the work of administrative and operational staff involved in the day-to-day activities of the real estate business, ensuring tasks are completed accurately and within established timelines.
• Train and provide guidance to employees on job duties, office procedures, company policies, real estate administrative processes, and operational requirements.
• Establish work schedules, priorities, and procedures for administrative and operational staff to ensure the efficient and smooth operation of daily real estate activities.
• Coordinate operational activities related to property listings, client and tenant inquiries, documentation, appointments, property showings, and other real estate services with relevant staff and departments.
• Coordinate office and property-related activities with property managers, real estate agents, clients, tenants, contractors, and other service providers to facilitate effective communication and workflow.
• Monitor the day-to-day operation of office equipment, communication systems, and other operational resources, and arrange maintenance, servicing, or repairs when required.
• Monitor operational issues related to property administration, client services, scheduling, documentation, and office activities, and take appropriate corrective action or escalate complex matters to management.
• Prepare, review, maintain, and submit administrative, operational, property-related, and other required reports to management for review and decision-making.
• Requisition and order office supplies, equipment, property-related materials, and other resources required for the efficient operation of the business.
• Coordinate with external contractors, maintenance personnel, suppliers, and service providers to arrange required services and ensure operational requirements are addressed in a timely manner.
• Ensure that established company policies, procedures, operational standards, and administrative practices are consistently followed by staff.
• Assist management in coordinating and implementing improvements to operational procedures, administrative systems, property-related processes, and customer service practices to enhance overall efficiency.
• Maintain organized property records, client and tenant documentation, contracts, correspondence, invoices, reports, and other administrative files in accordance with company procedures and applicable requirements.

Supervisory duties

3-4 people

Physical demands

• Fast-paced environment
• Tight deadlines
• Attention to detail

Personal qualities

• Efficient interpersonal skills
• Judgement
• Organized
• Reliability
• Team player